1. Offer
Inquiries and booking of accommodation
can be done electronically (by e-mail) or by telephone. The reply will be sent by e-mail for a
better presentation of the accommodation unit. Related to the request /inquiry we send the
offer, according to the requirements. In case that we
are unable to fulfil all the customers needs/requirements we send the offer
that is the closest to the requested needs.
The host/owner, guarantees the authenticity of the photos and all the data related to the description of capacities and accommodation units, as well as the price accuracy and the conditions and terms under which the accommodation is offered.
2. Booking
By accepting the offer, after the advance payment has been paid, the guest confirms that he is familiar with our Terms and conditions and accepts them entirely.
The transaction charge is at the customer's expense.
Advance payment is obligatory for a booking confirmation. For a stay from 1 to 6 days the full amount (of a rent) is paid i.e.100%. For a stay from 7 days and longer, the minimum payment is 30% of a total amount. The rest of the total amount, the remaining 70% shall be paid in agreement with the owner.
If the payment is not received within the specified time-limit stated in the offer, the booking will automatically lapse and we offer the accommodation to another customer.
The reservation comes into existence after the customer has paid a deposit, the owner accepts your booking by issuing a written confirmation.
3. The owner's right to changes or cancellations
The owner may change or cancel the reservation if before or during vacation unexpected circumstances occur that cannot be avoided. Booked accommodation can be substituted only with the approval of the client, and only by the accommodation of the same or higher category, and at the price of accommodation that was booked.
If the owner/landlord is unable to offer a replacement, the owner reserves the right to cancel the reservation upon prior customer notification at least 7 days before the start of the service, and guarantees a full refund of the amount paid. If the owner is not able to offer a replacement on the day of arrival, or during vacation (sudden failures, etc.) the owner will try to provide information about another available accommodation, and guarantees the refund of the complete paid amount.
In case, the guest is staying shorter than calculated according to the reservation, the total cost is to be paid for the accommodation for the entire reserved period.
4. Guest's right to changes and cancellation
If the guest wishes to change or cancel
the reservation, it has to be in written (e-mail) . By „change“ it is
considered a change in the number of people, or change of the dates of
arrival/departure, at least 45 days before using the service. First change of
the reservation, if it is possible without extra expenses, will be made for
free. If the change of the reservation is not possible, and the guest cancels a
confirmed reservation because of it, lower mentioned conditions apply. Any
change of accommodation unit and any change within 45 days before using the service
and during the use of booked service is considered a cancellation of the
reservation.
In case of cancellation of fixed
confirmed private accommodation reservation, the date of receipt of the written
cancellation is used to calculate cancellation costs as follows:
- in case of cancellation within 45 days before arrival, the deposit will be refunded, reduced by postal expenses.
- the deposit is not refunded in case of cancellation beginning with the 45th day to the first day of the arrival
The deposit is a guarantee to the owner
of the accommodation that the rental agreement has been concluded, and serves* as a compensation, in case the
reservation is not realised.
If a guest does not arrive to the booked
accommodation until midnight on the day of the beginning of the service,
without contacting the owner/host, the booking is considered to be cancelled,
and the cancellation expenses are calculated as described above.
Cancellation fees are not applicable in
the following situations and with an accompanying written confirmation:
- death
- accidents resulting in serious physical injuries
- sudden acute illness, which requires immediate medical attention/care
- complications during pregnancy
- property damage as a result of fire, natural disasters or intentional
vandalism by a third party
- military service/recruitment
The advance payment can be made by the
bank transfer to the foreign currency account which the guest will receive
emailed, upon the offer. All transaction costs fall on behalf of the sender.
The guest is obliged to submit a confirmation of payment to the owner, immediately upon the payment, otherwise the owner is not obliged to provide the service, not being responsible for the non-made reservation, due to the guest's delay in delivering the receipt in the agreed time.
5. Categorization and service description
The accommodation units are described according to the official categorization of the authorized institution, and based on the actual state of the unit being published. Accepting the offer guest confirms that he is familiar with the relevant data, descriptions and pictures of each accommodation unit that the agency sends within the offer.
The owner of the
accommodation unit obliged to provide appropriate kitchen utensils and cutlery
according to the number of persons in the unit for which it is intended. Guests
should be received to a clean and tidy accommodation unit, and clean sheets and
towels will be provided for each guest. Bed linen and towels will be offered
once a week for guests staying longer than a week.
Any damage to the devices or equipment, whether accidental or wilful,given to the guest's use, caused by the inexpert/incorrect use of the said equipment, is the responsibility of the guest, and any damage must be determined in the presence of the guest. The guest is obliged to pay any damage on the spot.
6. Prices
Prices are shown next to every accommodation unit. The prices of accommodation units are shown in foreign currency based on exchange rate of kuna to foreign currencies. The appartment prices shown in the price list refers to daily rental charge. Each owner reserves the right to form the prices for his accommodation unit.
In the case of a significant appreciation of the Euro against the Kuna, the owner has the right to adjust the accommodation prices according to the new market situation. In this case the owner cannot guarantee the price concluded for the advance payment and booking confirmation.
In addition to the listed prices for each apartment, if the owner specifically emphasizes, the final cleaning of the apartment may be charged extra. The final cleaning cost is 20-40 EUR.
7. Tourist tax
Tourist tax is included in the accommodation price.
8. Arrival
Entering the apartment is after 2 p.m. on the day valid as of the date agreed in concordance with accommodation services .The owner is not obliged to receive the guest before 2 p.m. The guest is obliged to inform the owner about his arriving time at least 48 hours before arrival. Upon arrival, guest should present passports or identity cards of all persons to the owner for the registration formalities at the Tourist board.
9. Departure
The apartment is due to be left by the date as indicated according to the reservation agreement until 10 a.m.. On the day of depart ure, the guest is obliged to allow the owner to carefully examine the apartment, and leave it in the same general order as it was found upon arrival. If the apartment is not emptied until 10 a.m., we reserve the right to charge the price of stay for another day.
10. A car park
Most of the apartments do not have a parking space, the cars can be parked at the public chargeable parking place.
11. Air conditioning
In the case that the owner notices that the air conditioning is switched on while the guest being /or not in the booked unit, the owner reserves the right to charge the careless use of air conditioner, which increases the accommodation price by 2-3 EUR daily.
12. Cleaning
The unit is cleaned, by the owner, on the day of arrival and departure. Bed linen and towels are changed every 7 days, if necessary you can request towels every 3 days. The guest is obliged to allow the owner to overview the accommodation and it is required to be as it was upon guest's arrival, clean, tidy, undamaged. Cleaning the kitchen utensils prior to departure is the responsibility of the guest.
13. Pets
Each accommodation unit has an additional note of whether pets are welcome or not.
14. Complaints
Complaints should be announced when a
problem arises, we do not accept complaints on departure, in order to reduce
your bill. Please, report any problem you may have, in time, so we could
resolve it to the mutual satisfaction.
The owner accepts complaints expressed
only during your stay; no complaints are possible after departure.
Guest is obliged to:
- obey the house rules in the booked accommodation unit, and cooperate with the landlord in good faith
- upon arrival in accommodation unit, guest must present personal documents for registration with the authorities. Documents will be returned to the guest after (maximum) 12 hours.
- bringing more people than agreed or bringing unannounced pets to the accommodation unit is not allowed. In case it occurs, the landlord will cancel the guest's stay and charge the total amount of the arrangement.
15. Resolving the complaint
Each guest has the right to complain
about undelivered contracted services.
- if the guest is not satisfied with the current state, he is obliged, immediately after the arrival, to inform the owner about the reasons of his dissatisfaction.
- If the guest is not satisfied with the state, and leaves the building as a result of finding new accommodation, not providing/allowing to the owner the opportunity to resolve the cause of his discontent or to possibly find compensation accommodation, the guest has no right to request a refund or compensation for damages, regardless of the fact his reasons were justified or not.
- If a valid complaint cannot be resolved, the owner could offer an alternative for the accommodation. If the guest finds the alternative accommodation not suitable, he is free to find the new accommodation on his own.
The maximum compensation for an objection may reach the amount of the part of the service to which the complaint relates, and it cannot cover the services already used/provided as well as the entire amount of the arrangement.
16. Protection of personal data
The guest provides personal information voluntarily. Guest personal information is required in the process of realization of the requested service. The landlord undertakes not to give the personal data of the guest to a third party, except for the purpose of realization of the requested service.
17. Warning
By submitting the advance payment, the guest entirely accepts the program and here described Terms of providing accommodation services in contact with the owner.
